I dont live in Sebastopol but was referred to K-tech by my boyfriend, a long time resident. Great customer service. Nice people all around. Thought I was just taking Prius in for a quick oil change before a long weekend road trip. Turned out I was due for important service interval and while they were doing that they discovered my brakes were near the point of no return. I appreciated it, didnt feel it was unjustified at all...a safety issue. Well they were still very quick about the work. I had to get to an 11 am appointment and I came in a little after 8am. Got it all done in less than two hours, while I waited. Plus misquoted a price for brakes they didnt have. They only had the expensive ones. Charged me only the quoted price for the less expensive brakes, installed the more expensive ones,and for a replacementbrake light, only for the part. In addition they did a lovely job washing my car...saved me a trip to the car wash too. I have to say they made me feel OK to write the fat check. Maybe superlative salesmanship but I did search Yelp and they got rave reviews.