This was my second time to use their service and just as the first one, it was splendid! They are super friendly and professional. The first time I went there, my mechanic lady explained the problem to me over and over again because I didn't understand it clearly. She was so patient with me - I probably made her repeat the same thing a few times. And she didn't charge (!!) because it was a minor problem (a tire pressure?) and she has done this in less than 5 minutes. In what world is it possible?? The 2nd time was for regular maintenance, their version was well above what the dealer usually did. They did thorough inspection AND took 5-6 photos from every angle possible AND they sent them in PDF via email, AND they cleaned the interior of my car like a hotel room. They made my nightmarish years of dealing with the dealer, mechanics, craigslist etc GONE. I so respect the company for thriving in traditionally men's field. I'm new in town but this is a rare-find company and I don't want to move because of them.