I drove to Sebastopol from Pennsylvania with a friend and we had an issue a few hundred miles shy of our destination. Monica and the crew at K-Tech fixed up the car (busted water pump) for a reasonable price and then followed up a week later with a phone call. I took my Chevy Malibu back a few weeks later for a check up before heading east. They gave me this check up for free, since they guarantee all of their work. They found another issue and fixed it expeditiously ( I had been driving my car on some very rough roads). I felt safe and comfortable hitting the road and driving 3000 miles back home. I have had zero issues since visiting last November. I will add that I called 4 times (yes, four times) to ask questions about the repairs and Monica graciously and patiently answered them each time. Also- I loved the snacks and treats they had in the lobby. It was a very inviting atmosphere. Thank you, K-Tech