We had struts installed on our Toyota forerunner, however one of them failed after we drove the car quite a few miles. I called Alivia, shop manager to let her know of the problem and she got me right into the shop pronto! Alivia remembered what my favorite loaner car was in their fleet, so I was able to drive that until the forerunner was fixed. They had it all finished within a couple of days. No charge! I highly recommend K Tech Automotive! Thank you, Alivia and K Tech! Robert Close, long time customer