I had a great first time experience with K-Tech! Excellent customer service. Monica was really friendly, knowledgeable, and went out of her way to find an affordable solution to my car trouble while keeping me updated each step of the way. I also love that there is a 2 year warranty on the part, which gives me peace of mind. Great location off of downtown Sebastopol. Really appreciate that they participate in the GoLocal rewards bucks program and their refer-a-friend program (got to give a free oil change to my friend who sent me to them). I plan to go back next time I need work done. I do wish that they had more loaner cars (they were all out so I didn't get to use one for the few days my car was with them).